Refund & Return Policy
At Qixton, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
Return Eligibility
We accept return requests within 7 days of receiving your order.
To be eligible for a return:
- The product must be unused, unworn, unwashed, and in its original condition.
- All original tags, labels, accessories, and packaging must be intact.
- A valid proof of purchase or order confirmation is required.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products marked as Final Sale or Non-Returnable
- Gift cards
- Customized or personalized products
- Products damaged due to misuse, improper handling, alteration, or normal wear and tear
- Items returned without original packaging or tags
How to Request a Return
To initiate a return, please contact our customer support team with:
- Order Number
- Customer Name
- Reason for Return
- Photos of the product (for damaged, defective, or incorrect items)
Contact Details
Email: qixton2@outlook.com
Phone: 06553 231 666
Our team will review your request and provide return instructions if your request is approved.
Refund Process
Once your returned product has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Refund processing generally takes 5–10 business days, depending on your bank or payment provider.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
Please provide:
- Order Number
- Photos of the product
- Photos of the packaging
- Description of the issue
After verification, we may offer:
- A replacement
- An exchange
- A full or partial refund
Exchanges
Eligible products may be exchanged based on stock availability.
Exchange requests must be submitted within 7 days of receiving the order.
Return Shipping Charges
- If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping charges.
- For all other approved returns, the customer is responsible for the return shipping costs.
Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests may not be accepted and will be handled according to this policy.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your bank or payment provider.
- If you still have not received your refund, please contact our customer support team.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us:
Qixton
Owner: Devika Venkatesh
Email: qixton2@outlook.com
Phone: 06553 231 666
Business Address:
Madarsa Road, NH 02
Near Bahadur Service Centre
Sasaram – 821103
India